MobileWait

What is MobileWait?

MobileWait is an on-demand, web-to-SMS loyalty and wait list management solution designed for today’s consumer demands.  For restaurants, MobileWait automates and transforms the check-in process into an interactive on-going dialogue with your best customers.  For the consumer, we give them their most precious commodity back… their time while extending relevant offers and creating a greater appreciation for their beloved brands.

Let’s face it, wait list solutions, paging systems and loyalty programs are a dime a dozen and they simply haven’t evolved.   None truly fulfill their promise to the restaurant and they all fall short of what consumers really want.  But what if you combine these point solutions into an elegant, enhanced and automated utility?  The end result should be a better guest experience, operational improvements and increased sales, right?  Well, that’s exactly what MobileWait does… just think of us as a highly efficient, sales generating, relationship building, ultra relevant card-less loyalty solution with operational benefits.

How does it work?

We can do all the set-up for you, be it a single store or a national chain of stores. Bottom line, our goal is about getting more butts in seats and improving the overall pre and post dining experience.  MobileWait’s industry expertise allowed us to keep the simplicity of a paper-based wait list intact, by asking the minimum data required, but adds the benefit of tracking accuracy of waits, real-time count down per guest, sorting by any data point, assigning the guest to a table and so much more… and best of all, it eliminates costly pagers by using a consumer’s device (their cell phone) and sending customized text messages when their table is ready.

Benefits

Just to name a few benefits you can expect, let’s start with what you can REDUCE:

• Reduce abandon rates
• Reduce guests that walk-away when the wait is too long
• Reduce the costs of traditional pagers
• Reduce the waste of paper and get GREENER

That’s all good stuff, but what can MobileWait do to INCREASE your top-line:

• Increase frequency by sending highly valued, bounce back or pre-sit down offers to your guests via text message
• Increase instant pre and post dining communications with your consumers
• Increase consumer satisfaction with a better wait experience
• Increase employee productivity
• Increase word of mouth praise

The facts about Mobile Marketing

• 90-95% of received text messages are read; more than half within 15 minutes of receipt
• Over 150 million Americans use text messaging on a regular basis…every age group
• 35% of those receiving a marketing message by text will typically respond to it
• Roughly 40% of U.S. cell phone users now access the mobile web
• Mobile applications have been shown to result in a response rate 9 times that of PC based internet advertising, which itself solicits better response rates than traditional media